Terms and conditions

1. Who we are

These terms apply between Benolytics BV, trading as The Smart BnB, registered at Hadewijchstraat 31, 8310 Assebroek, company number 1033.399.891, VAT number BE 1033.399.891 ("we"), and the customer who takes out a subscription ("you").

2. What the service does

We connect your property's booking calendar to the devices installed in it. For every reservation an access code is created automatically, valid from check-in to check-out; the temperature is controlled; and the property is monitored for noise, occupancy and smoke.

We are not a booking platform and not a property management system. We read your reservations but never write back to them. Pricing, availability and guest communication stay entirely with you and your existing platform.

3. Access to the platform

An account is created after a call and an installation; you cannot sign up on your own. You are responsible for keeping your credentials secret and for what happens under your account.

You can add co-hosts, who see only the properties you assign to them. Cleaners and other externals do not join the platform: they get their own door code, so their access is recorded without them seeing your data.

4. Installation and devices

Installation happens on site. You provide access to the property and a working internet connection. The installation cost and the price of the devices are agreed in advance and depend on the door, the heating system and what is already in place.

Purchased devices are yours as soon as they are paid for. If we take over a device that is already installed, it remains yours and you pay a monthly supplement of €8 per device.

The manufacturer's warranty applies to the devices. We are not a manufacturer and offer no additional hardware warranty.

5. Price and payment

The subscription is €29 per property per month, plus €5 per additional user per month and €8 per taken-over device per month. From five properties a custom rate applies. All amounts are exclusive of VAT unless stated otherwise.

The subscription is invoiced monthly in advance and can be cancelled monthly, effective at the end of the current period. One-off installation and purchase costs are invoiced separately and are non-refundable once the installation has been carried out.

In case of non-payment we may suspend the service after a written reminder and a reasonable period to remedy. Access codes that are active for a stay in progress at that moment keep working until the end of that stay.

6. What we do not guarantee

We do our best to keep the service continuously available, but we do not guarantee uninterrupted operation. The service depends on things outside our control: your internet connection, the power supply, the servers of the device manufacturers, and the booking platforms we read from.

Codes are stored locally on the lock and therefore keep working if the internet goes down. If something does fail, you get an alert.

Monitoring is not an alarm centre. We send you an alert when a sensor crosses a threshold; we do not intervene, we do not call the police, and nobody is watching. What you do with an alert remains your decision.

7. Your obligations as a host

• You inform your guests about the sensors present, as the law and booking platform rules require.
• You make sure the devices remain accessible and are not removed or covered.
• You do not use the service to observe people beyond what is necessary to secure the property.
• You remain responsible for the letting itself: permits, taxes, insurance and your arrangements with guests.

8. Liability

Our liability is limited to the amount you paid in subscription fees for the property concerned in the twelve months before the damage occurred. We are not liable for indirect damage, such as lost rental income, or for damage caused by a guest.

These limitations do not apply in case of intent, fraud or gross negligence on our part, nor to damage to life or health.

9. Data

How we process personal data is set out in the privacy policy. For your guests' data we act as processor and you as controller; we will enter into a data processing agreement for this on request.

10. Termination

You can cancel monthly. On termination we stop the automatic codes and the monitoring. The devices stay where they are and remain yours; they continue to work afterwards as standalone devices, without any link to your calendar. Your data is deleted according to the periods in the privacy policy.

11. Changes

We may amend these terms. We announce significant changes at least 30 days in advance; if you do not agree, you may cancel effective from the date they take effect.

12. Governing law

Belgian law applies to this agreement. Disputes we cannot resolve by agreement will be brought before the competent courts of the district in which our registered office is located.

Questions? Email info@thesmartbnb.be.